--- title: Contact App Xchange Support description:  Trimble will provide support during normal business hours, Monday through Friday, from 8:00 a.m. to 6:00 p.m. CT (excluding U.S. federal holidays). Response times vary depending on the severity of yo --- [Skip to content](https://info.trimble.com/migration/en/knowledge/contact-support#main-content) English Show submenu for translations [Open New Support Ticket](https://info.trimble.com/migration/en/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://info.trimble.com/ticketportal?hsLang=en) ![appxchange-horizontal-rgb-color-250-40.svg\]](https://info.trimble.com/hubfs/appxchange-horizontal-rgb-color-250-40.svg) Open main navigation Close main navigation - English Show submenu for translations - [Open New Support Ticket](https://info.trimble.com/migration/en/knowledge/kb-tickets/new) - [Customer portal](https://info.trimble.com/ticketportal) - [Register as Support Contact](https://share.hsforms.com/1FiZhrOPnS12DaNI2QLroEAa217) [Register as Support Contact](https://share.hsforms.com/1FiZhrOPnS12DaNI2QLroEAa217) Hello. How can we help? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://info.trimble.com/migration/en/knowledge?hsLang=en) 2. [General Support](https://info.trimble.com/migration/en/knowledge/general-support?hsLang=en) # Contact App Xchange Support Trimble will provide support during normal business hours, Monday through Friday, from 8:00 a.m. to 6:00 p.m. CT (excluding U.S. federal holidays). Response times vary depending on the severity of your case, which you must indicate when submitting your ticket. There are four classifications of case severity. | Severity Level 1 | A critical error that renders all major functions of the Software unusable, causing critical errors that result in the impacted business function being halted completely. | Four business hours | | --- | --- | --- | | Severity Level 2 | A significant error that renders a major function of the software unusable or negatively impacts the usability or performance of a major function of the software in a material manner. A significant error heavily impacts the software or renders a major function unusable. | Eight business hours | | Severity Level 3 | A minor error that renders a non-essential function of the Software unusable or negatively impacts the usability or performance of a non-essential function. It does not significantly affect the overall usability or performance of the Software.  | One business day | | Severity Level 4 | An information request, request for clarification on the use of a function, or account management request. The software remains usable in all material respects.  | Three business days | **Maintenance Window** App Xchange performs standard maintenance every Wednesday from 9:00 p.m. to 11:59 p.m. CT. You do not need to contact Support if you experience an outage or performance issue during the standard Wednesday maintenance window. To check the Status of App Xchange: [https://status.appxchange.trimble.com](https://status.appxchange.trimble.com/) ### To contact support: 971-255-4801 ### To Create a Case: [submit a ticket here](https://appxchange.trimble.com/support-request) ### You can also email [xchange\_support@trimble.com](mailto:xchange_support@trimble.com?subject=[Company%20Name]%20-%20[Issue%20Summary]) with \[Company Name\] - \[Issue Summary\] as your subject line to submit a support ticket. When you submit a support ticket via email, we recommend following these best practices. #### Specify the Issue Clearly - Provide a concise and descriptive subject line for your support ticket. - Please indicate the severity level of your issue based on the criteria above. - Describe your issue, including any error messages, system behavior, or discrepancies. - Clearly communicate the impact of the issue on your business operations. Is it a minor inconvenience, a critical problem, or something in between? - State your expected outcome when this ticket is resolved. #### Include Relevant Information - Mention the integration and the specific dataflow or process the issue affects. Reference specific data whenever possible. - Indicate the date and time when the problem occurred. - Specify any recent changes or actions your company has taken that might be related to the problem (i.e. server upgrades, ERP changes). - Describe the steps you have already taken to troubleshoot the problem. Include any actions you have performed to isolate, resolve, or work around the issue. - Mention if you have worked with other systems' support teams or consultants. #### Avoid Support Ticket Pitfalls - Avoid overly general or vague descriptions such as "It is not working." Tickets that contain relevant, specific information have faster turnaround times. - Avoid forwarding lengthy email chains. If it is necessary, please provide a brief summary. - Do not respond to old tickets (closed for \>1 week) to report a new or related issue. Instead, please send a new email or open a new ticket, which will get the issue resolved faster. #### Stay Engaged - Check your email regularly for updates from our team. - Respond promptly to any requests for additional information or clarification. - [General Support](https://info.trimble.com/migration/en/knowledge/general-support?hsLang=en) - [Xchange Agent FAQs](https://info.trimble.com/migration/en/knowledge/xchange-agent-faqs?hsLang=en) - [Server Migrations](https://info.trimble.com/migration/en/knowledge/server-migrations?hsLang=en) - [Concur Integration Help](https://info.trimble.com/migration/en/knowledge/concur-integration-help?hsLang=en) - [BambooHR Integration Help](https://info.trimble.com/migration/en/knowledge/bamboohr-integration-help?hsLang=en) - [Newforma Integration Help](https://info.trimble.com/migration/en/knowledge/newforma-integration-help?hsLang=en) - [Procore Integration Help](https://info.trimble.com/migration/en/knowledge/procore-integration-help?hsLang=en) [![Chill listening crop-3](https://info.trimble.com/hubfs/appxchange-horizontal-rgb-color-1.svg "Chill listening crop-3")](https://dataxchange.trimble.com/) Knowledge Base Copyright © 2026, Trimble, Inc.